What our policy covers
Your privacy is important to us, and so is being transparent about how we collect, use, and share your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.This policy applies when you use our products and services, interact with us (such as attending an event or visiting a property), or access our platform in any way. If you do not agree with this policy, please do not use our services or provide your information.
What information we collect about you
We collect information in the following ways:Account and Profile Information – Details you provide when registering, updating preferences, or adding users.Reservations – Information you submit or modify when making or updating a Reservation (Hosts and Guests only).Experience Listings (Hosts only) – Details provided when creating or editing an experience.Support & Enquiries – Data collected from support or website enquiries.Financial Information (Hosts only) – Bank account details for payment processing.
How we use information we collect
We use your information to:Create and manage user accountsProcess Reservations (Hosts and Guests only)Manage experience content and listings (Hosts only)Deliver customer supportSend experience-related communications (Hosts and Guests only)Send Partner Service-related communications (Hosts & Contractors only)Process host and guest payments and maintain financial recordsImprove and personalise our platformProvide and enhance AI-powered features, including assisting with the host experience creation, Reservations, pricing recommendations, discounts, content generation, search functionality, customer support, and other platform servicesWe only share information with:Company admins (for support or reporting)Hosts and guests (when necessary for a Reservation)Registered users (for published experiences)Xero (for accounting and payment)Amazon Web Services (AWS) and other cloud infrastructure providers used to host and operate the platformArtificial intelligence and technology service providers engaged by 7DAY to provide platform functionality, automation, content generation, analytics, and support servicesInternal team members for platform operationsWe do not sell your information to third parties.
Reviews and Testimonials
Users may choose to submit reviews, ratings, feedback, testimonials, photos, or other content relating to Experiences and services available through the platform.When submitting a review, users may have the option to:Display the review publicly using their first name, last name initial, and profile photo;Display the review anonymously; orKeep the review private where such functionality is available.
How we store information we collect
Our platform is hosted on Amazon Web Services (AWS), a global cloud infrastructure provider with industry-leading security and compliance standards. Information is stored and processed using AWS services and is protected through security measures including encryption, access controls, monitoring, logging, network segmentation, backup systems, and protection against malicious activity. More information about AWS security can be found at: https://aws.amazon.com/securityWe also use Xero for accounting, invoicing, and payment-related services. Financial information, including bank account details provided by Hosts, may be securely stored and processed through Xero in accordance with applicable Australian privacy and data protection laws.
Learn more: https://www.xero.com/au/about/terms/privacy/7DAY may also utilise artificial intelligence and machine learning technologies, including services provided by third-party providers such as OpenAI and other AI service providers, to deliver certain platform features and functionality. Information submitted through the platform may be processed by these services for the purpose of generating content, assisting with platform operations, improving user experiences, providing support, and delivering AI-powered features. 7DAY only engages providers that maintain appropriate security and privacy standards.Where third-party service providers are used, access to information is limited to the extent reasonably necessary for the provider to perform the relevant services on behalf of 7DAY.
Consent
By using our platform and submitting personal or financial information, you consent to the collection, storage, and use of your information as outlined in this Privacy Policy.
When saving your bank account details, you agree that:Your data will be securely stored in our platform and in XeroIt will be used only for payment processing and recordkeepingYou may withdraw consent at any time by contacting us. Please note, removing your financial details may impact your ability to receive payments.
Your rights and access
You have the right to:Access and review your personal informationRequest corrections or updatesWithdraw consent for data useRequest deletion of data (where legally allowed)To exercise any of these rights, contact us at support@7day.com.au or contact us here.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective” date at the top of this page and notify users where required.
Contact us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 support@7day.com.au