1. Host Payments Terms
If you are a Host with an active 7DAY account, you are entitled to receive the amount successfully collected from the Guest for completed Experiences, approved Add-ons and Partner Services provided during the Reservation.For the purposes of these Terms:
- "Add-ons" are additional Experiences, products or services that are owned, managed and hosted directly by the Host and added to a Guest reservation.
- "Partner Services" are products or services provided by a third-party contractor, supplier or service provider and arranged in connection with a Guest reservation.
Payment to Hosts will only be processed once the Guest has paid their invoice in full.Payouts are calculated based on the total Experience reservation amount, Add-ons, Expense Claims and Partner Services completed by the end of the previous calendar month. The applicable Host Service Fee is deducted from the original confirmed Reservation amount at the time of Reservation. The Service Fee does not apply to additional Add-ons, Expense Claims and Partner Services incurred during the Guest’s stay unless otherwise stated.Hosts may submit additional Add-ons, Expense Claims or Partner Services that were not recorded during the Guest’s Experience period after the Reservation has concluded. Any such charges will be included in a subsequent invoice to the Guest. Payment to the Host for these additional Add-ons will only be processed once the corresponding funds have been successfully collected from the Guest.To receive payment, your account must be fully set up with all required billing and payout details.
2. Guest Billing and Payment Terms
When you make a Reservation through 7DAY:
- You agree to pay the total amount for the reservation, including the base Experience price and any Add-ons, Expense Claims or Partner Services.
- A Guest Service Fee applies at the time of Reservation, which will be added ontop of the total Experience reservation amount.
- You remain responsible for full payment of all amounts invoiced, including additional services incurred during the Experience.
- Payment obligations remain with the account holder.
Failure to meet payment obligations may result in account restrictions or Reservation cancellations.
3. Guest Monthly Invoicing
- Invoices are issued on the 1st of each month.
- Each invoice includes completed Experiences, Add-ons, Expense Claims and Partner Services from the previous calendar month.
- Guests have 30 days from the invoice date to make full payment.
4. Guest Late Payment & Account Holds
If payment is not received within 30 days:
- Your account will be placed on hold.
- You will be unable to make new Reservations.
- Upcoming reservations will be automatically cancelled 5 days after the 30-day payment period ends.
5. Discounts and Pricing Adjustments
Hosts may also apply a discount to an existing Reservation after it has been created, provided the Reservation status is Pending, Approved, or Completed. Discounts cannot be applied to Reservations that have been Declined or Cancelled, nor can they be applied once the applicable Guest invoice has been issued as part of the billing cycle.Where a discount is applied to an existing Reservation, the discount will apply only to the Experience Reservation amount. Discounts do not apply to Add-ons, Expense Claims, Partner Services, Service Fees, taxes, or any other charges unless expressly stated otherwise.Any change made by a Host to the standard pricing, rates, fees, AI pricing settings, or seasonal rates of an Experience will apply only to future Reservations made after the change takes effect. Such changes will not alter the pricing of any existing Reservation unless a specific Reservation discount is applied in accordance with these Terms.7DAY reserves the right to prevent, reverse, or reject any pricing adjustment or discount that is applied in error, breaches these Terms, or results in an incorrect Reservation value.
6. Service Fees
- A Host Service Fee is deducted from the total confirmed Reservation amount at the time the Reservation is made. This fee does not apply to additional Add-ons, Expense Claims or Partner Services incurred during the Guest’s Experience.
- A Guest Service Fee applies at the time of Reservation and is payable by the Guest.
- Service Fees are subject to change at any time.
- Guests remain responsible for the full Reservation value and any additional approved charges as invoiced.
7. Guest Failed or Declined Payments
- Payment issues must be resolved promptly.
- 7DAY may retry payment or require an alternative method.
- Continued non-payment may result in Reservation cancellation or account suspension.
8. Cancellations & Outstanding Amounts
- Cancelling your account does not remove your obligation to pay outstanding invoices.
- Pre-paid amounts are non-refundable unless otherwise stated.
- Termination does not affect fees owed up to the termination date.
9. Contractors
For the purposes of these Terms, Contractor services are classified as Partner Services, being products or services provided by a third-party contractor, supplier, or service provider in connection with an Experience.Contractors engaged in connection with an Experience are not paid by 7DAY. 7DAY is not responsible for invoicing Hosts for contractor services or making payments directly to Contractors.Where a Contractor service is added to a Reservation, the associated cost may be included as part of the Guest's overall Reservation. However, the Host remains solely responsible for coordinating, managing, and paying the Contractor directly in accordance with the pricing, payment arrangements, and terms agreed between the Host and Contractor.7DAY does not process, hold, distribute, or guarantee payments to Contractors and accepts no responsibility or liability for any contractor payment arrangements.Any contractor-specific terms and conditions, including those relating to cancellations, refunds, fees, service delivery, availability, or other service policies, are the responsibility of the Contractor and Host to establish, communicate, manage, and enforce directly. Any disputes relating to payments, cancellations, services provided, pricing, refunds, or other contractor-related matters must be resolved directly between the Contractor and the Host.If a Contractor updates their pricing templates, rates, or service inclusions, those changes will apply only to new Reservations made after the updated pricing becomes effective. Existing Reservations will retain the pricing, fees, and inclusions that were applicable at the time the Reservation was confirmed, unless otherwise agreed in writing between the Host and Contractor.